Last Updated: May the 4th
This Privacy Policy explains how From the French (“we”, “our”, or “us”) collects, uses, stores, and protects personal data in connection with the mobile game OneTouch (the “Game”).
By accessing or using the Game, you acknowledge that you have read and understood this Privacy Policy.
1. Data Controller
The Game is operated by:
From the French
62B Avenue Leclerc
69007 Lyon
France
Contact: play@fromthefrench.com
2. Scope of this Privacy Policy
This Privacy Policy applies to:
- the Game OneTouch
- related services and features
- customer support interactions
- analytics and marketing activities related to the Game
3. Information We Collect
We may collect and process the following categories of personal data:
3.1 Account Information
- username
- email address
- authentication credentials
3.2 Device and Technical Information
- device model
- operating system
- device identifiers
- IP address
- language settings
- crash reports
- performance and diagnostic data
3.3 Gameplay and Usage Data
- gameplay activity
- progression data
- in-game interactions
- session duration
- purchase history
3.4 Analytics and Marketing Data
- advertising identifiers
- campaign attribution data
- engagement metrics
- user acquisition information
4. How We Use Your Data
We process personal data for the following purposes:
4.1 Service Operation
To:
- provide and maintain the Game
- authenticate accounts
- ensure functionality and security
- provide customer support
4.2 Game Improvement
To:
- analyze gameplay behavior
- improve balancing and performance
- troubleshoot technical issues
- develop new features
4.3 Communications
To:
- send service-related notifications
- respond to support requests
- communicate updates or important changes
4.4 Marketing and Analytics
Where permitted by applicable law, we may use data to:
- measure advertising performance
- improve acquisition campaigns
- understand audience behavior
- personalize marketing activities
5. Legal Basis for Processing (GDPR)
Where the GDPR applies, we process personal data under the following legal bases:
- performance of a contract
- legitimate interests
- compliance with legal obligations
- consent, where required
6. Sharing of Data
We may share personal data with:
- cloud hosting providers
- analytics providers
- customer support tools
- payment processors
- platform operators such as Apple and Google
We do not sell personal data.
7. International Transfers
Some service providers may process data outside the European Economic Area (EEA).
Where applicable, we implement appropriate safeguards in accordance with applicable data protection laws.
8. Data Retention
We retain personal data only for as long as necessary to:
- provide the Game
- comply with legal obligations
- resolve disputes
- enforce agreements
Retention periods may vary depending on the nature of the data and legal requirements.
9. Security Measures
We implement reasonable technical and organizational measures designed to protect personal data against:
- unauthorized access
- loss
- misuse
- disclosure
- alteration
However, no system can be guaranteed to be completely secure.
10. Your Rights
Depending on your jurisdiction, you may have the right to:
- access your personal data
- correct inaccurate data
- request deletion of data
- object to certain processing activities
- request restriction of processing
- request data portability
- withdraw consent where applicable
Requests may be submitted to:
play@fromthefrench.com
11. Children’s Privacy
The Game is not intended for children under the age of 13.
We do not knowingly collect personal data from children under 13.
If we become aware that such data has been collected, we may take steps to delete it.
12. Third-Party Services
The Game may integrate third-party services, including:
- Apple App Store
- Google Play Store
- analytics providers
- advertising partners
These third parties may collect information in accordance with their own privacy policies.
13. Cookies and Tracking Technologies
Depending on the platform and applicable law, we may use:
- cookies
- SDKs
- tracking technologies
- analytics tools
For purposes including:
- analytics
- authentication
- advertising performance
- crash reporting
14. Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time.
Changes become effective upon publication within the Game or related services.
Continued use of the Game after such modifications constitutes acceptance of the updated Privacy Policy.
15. Contact
For any questions regarding this Privacy Policy or personal data processing, please contact:
play@fromthefrench.com